To support you during your trading journey, we have collected the most useful information and frequently asked questions along with answers on one page.
You can trade 24 hours a day, starting at 00:00 Monday and closing at 24:00 Friday (server time). Please note that the server time is GMT + 2 (GMT + 3 applies during daylight saving/summertime).
We strive to provide our clients with the best trading conditions. Therefore, with Fxcess you can earn money rewards instantly by simply opening your account and processing your standard verification procedures. Earn as much as $10 by simply verifying your email and up to 100% bonuses on your deposits. Our current promotions are available on this page.
The Excess Club gives you unlimited access to Fxcess benefits and exclusive Excess Points, which you can later convert to cash. Open your account and boost your trading with more rewards.
The charts show the Bid price by default. You open a Buy position with the Ask price and close it with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore, the difference in price is due to the spread.
Your order will be stop-out when the margin level (Equity/Used Margin) of your trading account goes below 20%. This will trigger a stop-out, and your positions will start closing, starting from the most unprofitable.
We offer negative balance protection to all clients as part of the Agreement with a client, as long as it is not manipulated. The interests of our clients are our primary objective; therefore, we ensure that clients may never lose more than their total deposits.
Your pending order will be deleted from the system if the free margin is not enough to cover the margin required for opening the specific order.
If you placed an instant order, it might not always be possible to cancel it, if our trading server has already received your request. In this case, your platform would also give you a warning: 'Closing of this window will not guarantee the order cancelling'.
Please note that the minimum trading volume you can trade is 0.01 lots.
Please note that we are using fractional pips pricing for the client to benefit from rounding. Instead of 4 decimal places, we use 5, and therefore the ten pips mark you see is 1.0 pip.
Our platform supports such functionalities. Please be aware that trading operations using additional functions on your client terminals such as trailing stop or expert advisor are executed completely under your responsibility, as they depend directly on your trading terminal.
The procedure of account opening is easy and fast and takes less than 1 minute. You will just be requested to provide the basic information about yourself (name, surname, email etc.).
You don`t need to provide any documents to open your account. However, for deposits over $10,000 and for your withdrawal procedure we require a recent utility bill (Water/Electricity bill) or a recent bank statement dated within the last six months. This option will become available here right after you open your account.
Log in via the ConnectHub and choose your preferable leverage from the drop-down menu next to 'leverage'.
Yes, you can trade micro lots under our Micro STP/ECN accounts.
Open this link; click on 'Forgot password?', and follow further instructions to reset your password.
Log in via the ConnectHub, click on the cogwheel in the top right corner of the account you've wrongly funded, and choose the 'internal transfer' option.
Restart your MetaTrader 4 terminal by closing it and launching it again.
Apple has changed the security settings to allow installations from the App Store only. To fix it, please go to 'System Preferences' > 'Security & Privacy'. On the General Tab, click the little lock in the lower left corner to unlock the general preference panel. Then select the “Anywhere” option from the menu.
Your MT4 password is the same with the one you use to log in to your account. If you forget your account password, please open this link; click on `Forgot password?`, and follow further instructions to reset your password.
To change your MT4 password, please log into your MT4 Platform, click on 'Tools', then 'Options', click on 'Change' next to the password Tab. Please enter your current password and enter a new one, then click 'OK'.
To change the password on your Android/iPhone, please click on the 'Settings' tab, then click on 'Accounts'. On the bottom right corner, you will see a Key icon, and please click on it. You will see a pop-up window to change your password.
The currencies in which you can deposit depends on the payment method you chose. Main currencies are USD, GBP, EUR and JPY. Deposits in different currencies will be converted into the base currency of your trading account at the prevailing rate at the given time. You can always see the variety of supported currencies on our funding page.
You can withdraw funds if you have open positions on your platform. Please note that your free margin must exceed the amount specified in the withdrawal instruction, including all payment charges. You will not be able to make a request if you have insufficient funds.
We do not charge any fees for deposits. However, your respective banks or payment providers might charge you additional fees.
The extra amount that was removed is part of the not withdrawable trading bonus that you have received. Whenever you make a withdrawal, a proportion of the trading bonus is removed relative to the amount you deposited and requested a withdrawal.
The trading bonus will be held solely for trading with our company and cannot be withdrawn. At any given time, even after the expiration of the promotional period, when a client requests a withdrawal, the trading bonus will be removed.
You can withdraw your profits only through Bank Wire. You can receive your initial deposit via the payment method initially used and then all excess funds (profits) will be sent to your bank account. In order for the above to take effect, you need to apply for a bank withdrawal from your ConnectHub.